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Events/Orders
order.status_changed

Order status changed

The merchant or ops moved an order between states (processing → in transit → delivered, etc).

When this fires

An order moved between states — processing → in_transit → delivered, or cancelled at any point.

Sample payload

This is the exact envelope shape we POST to your endpoint — outer wrapper plus the per-event data payload. Field values are randomised on each render so you see the general shape, not a fixed example.

json
{
  "id": "da8b3cdc-7a19-48da-8006-53903488614a",
  "event": "order.status_changed",
  "created": "2026-10-25T18:11:03.690Z",
  "data": {
    "id": "cj8khgwe7ro00000000000000",
    "number": "TY-58W3URG",
    "from": "pending",
    "to": "processing"
  }
}

Use cases

  • Trigger a transactional SMS to the buyer ('Your order is on the way').
  • Update an external CRM with the latest fulfilment milestone.
  • Kick off the delivery-confirmation flow in your customer-service tool.

Subscribe in the dashboard

To start receiving this event, add it to a webhook's subscription list in Developers → Webhooks. Wildcard subscriptions ( order.*) work too — see the webhooks guide for the matching rules.